I would like to figure out how to cancel the tv portion of my service. I would like to keep the internet portion as it is. I can’t seem to be able to do that through my account management.
Depending on your plan and with our new next generation speeds that were launched on June 26 you most likely won't have the option to make the change online to keep your same speed package. But I'll be happy to assist you to get you the services you love and need at the best rate. Go ahead and send me a direct message including your first and last name to get started
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityOrlandoM
Official Employee
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2.4K Messages
2 months ago
@Jfarr337
Thanks for reaching out to our public forums how can we assist you today?
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EG
Expert
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112.9K Messages
2 months ago
@Jfarr337
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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