Hello, @ZuluZuluZulu! Thank you for creating a new post about your Peacock Premium reward concerns. I'm sorry to hear about the trouble you're having, and I would love to see what we can do to help! It will be fastest if we access your account, verify your Xfinity Rewards status, verify the correct codes in our billing system, and walk you through signing up. So, could you please send our team a direct message?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you! 

I need help activating my free Peacock subscription as well.  I have it as "Claimed" in my Xfinity Rewards section.  I'm a Platinum member.  I never received and activation email and every time I try to click activate from the Rewards page I get sent to a webpage that says, 

"We’re sorry, your account isn’t eligible for this Peacock offer"

Please help.  Thank you in advance.

Hello,

I am a Diamond rewards member who also signed up for Peacock Premium the other day. I had a subscription to Peacock Premium which ended the same day (cancelled the same day as I clicked on the offer). I did not receive an email yesterday so I clicked on the hyperlink to activate service and received the same message as the posters in this thread. 

I have contacted support and there is a ticket outstanding. Please advise as I would like to signup. 

I am also a diamond rewards member and when I click on the Peacock offer in my rewards, there is no link to activate the reward.  It simply gives generic information and then has an exit button.  How do I activate the free Peacock offer?