Visitor

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1 Message

Monday, March 2nd, 2026 9:50 PM

Diamond Reward: Peacock Stuck in "Already Active" Loop but won't load on TV

I am an Xfinity Diamond Rewards member. My account status shows that Peacock Premium is 'already active,' but the service will not load on my television. When I attempt to open the Peacock app on my Xfinity box, it prompts me to sign in and then asks for credit card information to start a new subscription.

I have already tried the following:

Cleared cookies and local storage on the Xfinity box.

  • Signed out of all devices on my Peacock account.

  • Checked the Xfinity Assistant, but no activation banner appears.

  • Attempted the /activate-peacock link, which says I am already active.

It appears my account entitlements are not syncing correctly to the TV app. Please help me manually re-provision my Peacock subscription so I can access it on my television without being asked for payment.

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Official Employee

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32 Messages

13 hours ago

Thanks for being a Diamond customer. We appreciate your loyalty and hope you are doing well. Sure, I would be more than happy to assist you in activating Peacock today. Here is a link that you can follow to complete the activation: Activate Peacock Premium from an Xfinity or NOW promotional offer. Please let us know if you have any additional questions.

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