Visitor
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1 Message
Diamond Member (since 1992) stuck in Peacock loop (Error PPG_0017)
I am a Diamond member since September 1992. I am stuck in a circular 'Already Linked' loop for Peacock Premium. I have cleared my old Peacock billing and updated my primary email to my mac.com address, but the digital tools have failed for 15+ hours. Please open an ECM ticket to manually reset my Peacock entitlement on the backend so I can re-link it.
XfinityJeffB
Official Employee
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298 Messages
2 days ago
Hello user_kjhv9b, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I will be happy to assist you. To do so, I will need some information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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