Visitor
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1 Message
Diamond member lost Peacock Premium after moving
I'm a Diamond Xfinity member and had Peacock Premium included with my Diamond membership before I moved.
After moving, Xfinity set me up with a new account. My Diamond status carried over, but my Peacock Premium benefit did not.
Could an Xfinity employee please help me get the Peacock benefit restored to my new account? I believe the Peacock entitlement may still be associated with my old account and may need to be released/unlinked - possibly the Peacock entitlement/identity token - and re-provisioned to my current account.
I'm not looking for a new Peacock promotion. I'm trying to restore the Diamond benefit I already had.
Thank you!
XfinityDilary
Official Employee
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3.7K Messages
15 hours ago
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