De-Associate from old account

Hello I've signed up Comcast many years ago and have not used it since I moved about 5 years ago. I just moved back to an area where there's comcast xfinity and have tried to set up my new xfinity service.

I have picked up my new Xfinity Internet Essentials modem but now I'm unable to create a new xfinity ID, as it's showing the error msg: "This information doesn't match our records - Try again or contact us and one of our agents will be happy to help you."

Can you help de-associate my phone number, social security, email from my old account so I can set up the account as new again?

Responses

Accepted Solution

F

francischu

2 Messages

1 year ago

The solution was to make an appointment at a Comcast Xfinity store. Only there can they help you create an Xfinity ID.

0

XfinityRichard

Official Employee

•

1.5K Messages

1 year ago

Hi there, @francischu ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I also would like to thank you for choosing Xfinity to be your provider again. Let's get your account pulled up so we can get you taken care of. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Sign-In and Account Management

francischu

De-Associate from old account

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