Dashboard does not show my linked account

Good morning user_c2pquh. Thank you for reaching out via our Xfinity Community Forum. I'm sorry to hear you're experiencing issues with your login, but rest assured, you've come to the right place for assistance. Here are some steps to help resolve the issue:

First, try logging out of your account, clearing your browser's cache and cookies, and then logging back in to ensure you have a fresh connection.

If your Xfinity ID is linked to two different accounts and you need to switch between them, follow these steps:

1. Click on the "Account" icon located in the top-right corner of the screen (it looks like a blue oval with a head and shoulders).
2. Choose either "Billing" or "Account and Identity".
3. Once the page loads, click on the "Account" icon again.
4. You should see an option to "Switch Account".

For more detailed guidance on this process, you can visit: Switching Between Multiple Accounts.

If you continue to experience difficulties accessing both accounts with the same Xfinity ID, or if you prefer to keep them separate, you can create a different login for any account where you are the primary user. Each account can have up to seven different logins. Here's how you can do it:

1. Visit Adding New User Names or Email Addresses for detailed instructions.
2. When creating the new login, you can assign it the permission level of "Manager" to access billing details and make changes on the account.
3. You can also designate the new login as "Primary" after it's been created and added to your account.