Visitor
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1 Message
“Customize my plan” never works
I have tried for years and this option never works. Is the company doing this on purpose to force us to speak with another aggressive agent who does not listen, tries to upsell, or lies about future costs? It’s quite suspicious that others complain of the same issue
XfinityAlyssaA
Official Employee
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2.6K Messages
6 hours ago
Good evening @user_65n0xe, and thank you for reaching out on our Community Forums—we appreciate it. I’m sorry to hear that the Customize My Plan option isn’t working as expected. Thank you for bringing this to our attention; we’ll be happy to try and help.
Could you please let us know what specific errors or issues you’re encountering when you attempt to use it?
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