Visitor
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1 Message
Create xFinity ID
I’ve been trying to create an Xfinity ID so I can finish my internet plan, but it always says “This information doesn’t match our records”. Please help
Visitor
•
1 Message
I’ve been trying to create an Xfinity ID so I can finish my internet plan, but it always says “This information doesn’t match our records”. Please help
XfinityLinda
Official Employee
•
1.8K Messages
3 years ago
Hi! Sorry about the trouble setting up the Xfinity ID. We are happy to help! Please send us a Direct Message with your name, and service address. We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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