Crashed while setting up account

As I was setting up an account the system crashed. I got an email asking me to confirm my email address, but after that confirmation I am taken to an xfinity home page where I cannot login. Every time I try it just reloads and asks me to login again. If I try to use the virtual assistant it asks for my zip code over and over again. I don’t even know if my account was completely set up, if I will ever receive a modem or router, anything.

Responses

XfinityShawn

Official Employee

•

1.1K Messages

4 months ago

user_8wrxia That sounds like the account was never set up, and we can make sure on our end today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Sign-In and Account Management

user_8wrxia

Crashed while setting up account

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