myrlin7's profile

Regular Visitor

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2 Messages

Sat, Oct 24, 2020 9:00 AM

Constant password reset

Y’all ever going to come up with a fix for the fact your system constantly makes some of us reset our password every month?

There’s literally hundreds of posts about this on this forum. I highly doubt I have suspicious activity multiple times on my 15 reset password resets in the last 5 months.

Responses

Regular Visitor

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1 Message

7 m ago

You're only resetting once a month? I'm doing multiple times a day. There is something very wrong with the system and I don't think it's on my end.

ComcastJonathan

Official Employee

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839 Messages

7 m ago

@myrlin7 @TMLunny04 please read the #2 pinned post here.

 

https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Troubleshooting-Scenario-I-m-repeatedly-prompted-to-reset-my/td-p/3372936

 

It's most likely a compromised situation you're not aware of on your end. Please follow all the steps and reach out to CSA (also in the post).

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