Regular Visitor
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2 Messages
Constant password reset
Y’all ever going to come up with a fix for the fact your system constantly makes some of us reset our password every month?
There’s literally hundreds of posts about this on this forum. I highly doubt I have suspicious activity multiple times on my 15 reset password resets in the last 5 months.
There’s literally hundreds of posts about this on this forum. I highly doubt I have suspicious activity multiple times on my 15 reset password resets in the last 5 months.
Responses
TMLunny04
Regular Visitor
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1 Message
7 m ago
You're only resetting once a month? I'm doing multiple times a day. There is something very wrong with the system and I don't think it's on my end.
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ComcastJonathan
Official Employee
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839 Messages
7 m ago
@myrlin7 @TMLunny04 please read the #2 pinned post here.
https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Troubleshooting-Scenario-I-m-repeatedly-prompted-to-reset-my/td-p/3372936
It's most likely a compromised situation you're not aware of on your end. Please follow all the steps and reach out to CSA (also in the post).
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