Comcast/Target Scam and Lack of Security on my Account

Thanks for this info.  Target will not do anything to support apart from give you access to a fraud investigator.  Comcast is already investigating the fraud so the Target line was a bit of a dead end. 

I was transferred to your security team from calling customer service.  They indicated that they opened a fraud case.  Whatever that means.  I have little to no faith that Comcast is going to be helpful.  Why aren't you communicating widespread scams like this to your customers? 

Great question. I would be wondering the same thing if I were in your shoes. At Comcast, your security is important to us. We will do everything within our power to help you protect yourself from scams. For more information on these and other scams, visit the FCC's website. You can also go to our Internet security alerts site for a current list of scam phone numbers affecting Xfinity customers. Rest assured, you are in good hands with our Customer Security Assurance team. Our awesome Customer Security Assurance (CSA) team makes sure you have a safe online experience as well. These security professionals handle issues like phishing, spam, infected computers (often called bots), online fraud, and other security issues. CSA also supports data usage escalations and our acceptable usage policies like DMCA (Digital Millennium Copyright Act) notices and copyright infringement claims. Their hours of operation are 6:00 AM - 12:00 AM ET/Seven days a week. Did you receive an estimated time of solution for the fraud case? Did they mention if they were going to follow up with you?

I was told I would be called within 72 hours.  No call.  No update.  I called last Friday 2/7.  

user_l5crje I'm sorry that the security team has not followed up with you since you reached out to them. Typically, a ticket is created to investigate the account. Unfortunately since this is a security matter I do not have access to those specific details. You can try to call them again, however I know how concerning this is, and I would be happy to reach out to the security team on your behalf to make sure they contact you back. 

Please send us a direct message with your name and service address and I will connect with the security team to reach out to you. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it