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user_l5crje
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Friday, February 7th, 2025

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Comcast/Target Scam and Lack of Security on my Account

The Comcast/ Target Scam is still alive and well.  They called me and they had all of my account information including but not limited to: name, address, cell number, account balance and services we currently have.  They posted a payment to my account for my March balance with a checking account that neither my husband or I are associated with.  When I called them out on the scam, they hung up on me and then forced a 200$ payment on my account with my credit card.  I went into my account, changed the password, shut off auto pay, deleted my credit card information and changed my password.  I also have had 2 Factor Authentication on this account for quite awhile.  How did they have all of my information?  How were they able to access my account to make payments?  How were they able to force a payment form my personal credit card?  This is a breach of security.  I called the customer service line and they said that my "account is fine" and that no one had access to my account or information.  100% not true and totally unacceptable.  What steps are you taking to secure our data and personal information?  

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6 months ago

@user_l5crje 

The Comcast/ Target Scam is still alive and well.  They called me and they had all of my account information including but not limited to: name, address, cell number, account balance and services we currently have.  They posted a payment to my account for my March balance with a checking account that neither my husband or I are associated with.  When I called them out on the scam, they hung up on me and then forced a 200$ payment on my account with my credit card.  I went into my account, changed the password, shut off auto pay, deleted my credit card information and changed my password.  I also have had 2 Factor Authentication on this account for quite awhile.  How did they have all of my information?  How were they able to access my account to make payments?  How were they able to force a payment form my personal credit card?  This is a breach of security.  I called the customer service line and they said that my "account is fine" and that no one had access to my account or information.  100% not true and totally unacceptable.  What steps are you taking to secure our data and personal information?  

If you have gotten a call claiming to be from Comcast asking you to buy gift cards or paying upfront for six months or more in exchange for 50% off your bill the FTC is well aware of this scam.  If you get a call like this you can report it to:     https://reportfraud.ftc.gov/#/
The FTC also has a great webpage on Scams.  Please check it out as well.
For Target Gift Cards:
Call 1 (800) 544-2943 and follow Target’s instructions.
Keep a copy of the Target gift card or your store receipt.
Please help to stop the spread of this kind of fraud.
Thanks!
 

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user_l5crje

4 Messages

Thanks for this info.  Target will not do anything to support apart from give you access to a fraud investigator.  Comcast is already investigating the fraud so the Target line was a bit of a dead end. 

6 months ago

XfinityGabriel

Official Employee

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2.5K Messages

6 months ago

 

user_l5crje, Hi there! Thanks for reaching out. At Comcast, we take your account security very seriously. I have been a victim of fraudulant activity before so I can understand the concern. You've reached the righ place for help. We offer a variety of tools and features to help combat scam calls. To learn about all the tools and resources we offer, please see here. You can find additional information here. You can also get information about caller ID spoofing directly from the FCC here. When saying you called our security team, was it our Customer Security Assurance team at 1-888-565-4329?

 

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user_l5crje

4 Messages

I was transferred to your security team from calling customer service.  They indicated that they opened a fraud case.  Whatever that means.  I have little to no faith that Comcast is going to be helpful.  Why aren't you communicating widespread scams like this to your customers? 

6 months ago

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XfinityGabriel

Official Employee

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2.5K Messages

Great question. I would be wondering the same thing if I were in your shoes. At Comcast, your security is important to us. We will do everything within our power to help you protect yourself from scams. For more information on these and other scams, visit the FCC's website. You can also go to our Internet security alerts site for a current list of scam phone numbers affecting Xfinity customers. Rest assured, you are in good hands with our Customer Security Assurance team. Our awesome Customer Security Assurance (CSA) team makes sure you have a safe online experience as well. These security professionals handle issues like phishing, spam, infected computers (often called bots), online fraud, and other security issues. CSA also supports data usage escalations and our acceptable usage policies like DMCA (Digital Millennium Copyright Act) notices and copyright infringement claims. Their hours of operation are 6:00 AM - 12:00 AM ET/Seven days a week. Did you receive an estimated time of solution for the fraud case? Did they mention if they were going to follow up with you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_l5crje

4 Messages

I was told I would be called within 72 hours.  No call.  No update.  I called last Friday 2/7.  

6 months ago

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XfinityPaula

Official Employee

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1.5K Messages

user_l5crje I'm sorry that the security team has not followed up with you since you reached out to them. Typically, a ticket is created to investigate the account. Unfortunately since this is a security matter I do not have access to those specific details. You can try to call them again, however I know how concerning this is, and I would be happy to reach out to the security team on your behalf to make sure they contact you back. 

Please send us a direct message with your name and service address and I will connect with the security team to reach out to you. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_630a50

Visitor

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1 Message

1 month ago

I just got this scam today. I was on my way to target when something didn't feel right. I called the number back and recorded "Gary Daniels telling me that he's legit. Then he remined me that he has my account info. So I reminded him that I'm going to the Police. This did not phase him. I called Xfinity security number and a rather unhelpful lady said i should go into a store. So in the morning I'm going to the store with a police office and see if I can get a case started. Surprised there is not an investigation, but the less then helpful lady was unaware. Corporate nightmare. Too big and sluggish to handle scams and cons.

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XfinityChristy

Official Employee

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2.2K Messages

 

user_630a50 Oh my goodness, I am so incredibly sorry to hear about this distressing experience you've had. It sounds terrifying to receive a call like that, especially when someone claims to have your account information and isn't deterred by you mentioning the police. You were right to trust your gut feeling and to question it.  Thank you so much for immediately recognizing this as a scam and for reaching out to us here on our Xfinity Community Forums. Your vigilance in situations like this is incredibly important, and we truly appreciate you bringing it to our attention.

 

I understand how frustrating it must have been to feel unheard or that the previous assistance wasn't as helpful as you needed. Please know that your safety and the security of your account are our top priorities. I'd be more than happy to thoroughly review your account right away to ensure everything is secure. We have dedicated teams who investigate these kinds of incidents, and your detailed information is vital for them.

To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

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