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DaveInJersey22
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Wednesday, July 9th, 2025

comcast errors -logins " we cant process this "

Of course customer service is of no use at all. The chat bot is useless.

I successfully login to comcast. Then I hit any option. I get " we cannot process this at this time" 

there is no way to report a problem with comcast itself. 

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27 days ago

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XfinityThomasB

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28 days ago

DaveInJersey22

We are a corporate based team that is always here to help. What is the issue that you are having? You can always leverage our team for anything you might need assistance with

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DaveInJersey22

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read my post. its self explanatory 

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28 days ago

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XfinityThomasB

Official Employee

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2.2K Messages

DaveInJersey22

The functions that you are attempting to access, or the specific impacted features is not provided. For us to help understand what might be causing the hiccup, it really helps to have specifics on what is happening. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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32.2K Messages

27 days ago

@DaveInJersey22 

You probably don't want to hear this, but delete your cookies and cache, then sign out of Comcast and close your browser.  Start a new session with your browser and try signing in to Comcast and navigating to where you want to go.

If you're still having problems, let us know where it is you're trying to access after signing in.

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