Visitor
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1 Message
Comcast email
I received the following email. Is this legitimate? I know I gave till end of year to switch from Comcast to yahoo.
“
MyXfinity®
Important Reminder from Comcast.
Please note that by Sun Oct 25 2026, older versions of the Comcast/Xfinity Mail system will be discontinued.
To prevent service disruption and ensure continued access to your mailbox, you must confirm your acceptance of the updated Terms of Service no later than Oct 30th 2026.
Important: Failure to update will result in permanent loss of access to your stored data. Please do not reply to this message. This email address is not monitored, and responses will not be received.”
XfinityJamesC
Official Employee
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3.3K Messages
27 minutes ago
Greetings, @user_9z31ot! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this email notification. You have definitely come to the right place for assistance.
I have not heard of an official mandate to migrate from Comcast email to Yahoo at this point. For now, the option to migrate is strictly voluntary. If anything like that does come along in the future, you will most likely receive notice weeks or months in advance. I do not know if this is a legitimate email from us or not, but I am pretty sure it is not related to the Yahoo migration.
I would encourage you to report this email to our Customer Security Assurance (CSA) Team, and see if it is related to a known phishing scheme. You can find more details about how to report a suspicious email here: https://spa.xfinity.com/help/email-abuse?faq=report-spam-email.
Please let us know if you receive any additional notifications along these lines, or if you see a similar message on your 'My Account' portal online or through the Xfinity app. Legitimate notifications will always be echoed in your official account management tools, and not solely sent through email.
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