New Poster
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5 Messages
comcast email password for secondary email account
I migrated my primary email to Yahoo. When I tried to migrate a secondary email account, I got a password error. I click on "Forgot Password" and Comcast says it's Yahoo problem. Yahoo says no, you need to get a password from Comcast yet. I am unable to get a solution from Comcast Assistant and no phone calls to Comcast solve it nor can I speak with a human.
Stuck without my secondary email account (wife's).
XfinityLinda
Official Employee
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2.6K Messages
1 hour ago
Oh, no! Sorry for the trouble with your email. We can help dig a little more, @Mxaskswhy4. We're happy to help. Please send us a Direct Message with your name and address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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