Visitor
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2 Messages
checkout page when changing plans
I'm trying to change my plan but when I get to checkout I cannot proceed further and prompted with 3 errors. "A valid customer first name is required. A valid customer last name is required. A valid customer telephone number is required". Any fixes?
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2K Messages
2 years ago
Welcome to our community forum, @zhirbi and thank you @EG for making sure this post was seen by us! You've reached the perfect place to get answer to all your Xfinity questions :). I usually see this error when an existing customer is trying to sign up for a new customer promotion. Were you logged into your Xfinity account when you tried to make the change? I'm happy to review your options and make changes here as well!
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address to get started.
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XfinityEmilyB
Official Employee
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2K Messages
2 years ago
That's wonderful news! We are available here 24/7, even on holidays, so please reach out to us if you ever need anything in the future. You can also manage your account, troubleshoot, and get help through the Xfinity app. You can find more information here. Thank you for your continued loyalty and I hope you have a great rest of your day!
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user_a99eca
Visitor
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5 Messages
2 years ago
I am experiencing the same issue. I am unable to get to the end now. Message “No offers available at this time”.
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