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user_n831wo
1st Topic

2 Messages

Tuesday, January 14th, 2025 12:25 AM

Check in

I can't check into mY Xfinity for anything. It says my password is incorrect and that I cannot use my email to check in & I've had that password and I've had that password forever. Now it's telling me that the password is already connected to an account. YES, it's MY ACCOUNT. It's also said that  I cannot use a Comcast password which is the one I've been using for years. Please help; I cannot get into my computer at all!!!!

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Updated 

3 months ago

32

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XfinitySheila

Official Employee

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1.1K Messages

3 months ago

 

user_n831wo Hi there! Have you attempted the "forgot" password option? 
 
Furthermore, your Xfinity account should not limit your computer access, are you talking about just accessing your email?

 

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user_n831wo

2 Messages

Trying to access Xfinity.  My WiFi has disappeared and now my phone can't make many calls. Do you know who I can call about my WiFi?

My neighbor below and next door are not having WiFi problems; why am I?

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3 months ago

0

XfinitySheila

Official Employee

 • 

1.1K Messages

 

user_n831wo I know this al can be quite frustrating and I appreciate you allowing us to help. I'd be happy to check on your service! To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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