Visitor
•
4 Messages
Chat agent and transcript cant get any answers
I spent hours on chat was told. I was getting replacement modem with the updated model.
Never got this and keep going in circles on chat for days and hours
Can't download any transcript or get any answers
XfinityJoe
Official Employee
•
1.2K Messages
7 hours ago
We are happy to help@user_k1smn4
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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