Visitor
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1 Message
Changing my address
Hello, I'd like to ask you how to change my service and billing address. I am not actually moving to a new place. I just bought one of the plans but, mistakenly forgot to put my apartment number. Please let me know as soon as possible.
XfinityAbbie
Official Employee
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1.2K Messages
6 months ago
@user_430d0b Hello! Thanks for reaching out. We will either need to set up a "move" to the correct address that would include the apartment number, or just cancel the account at the incorrect address, and set up the account at the correct address. If you would like my assistance, I would be happy to help.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address.
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