Visitor

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4 Messages

Wednesday, July 15th, 2026 12:14 AM

Changed my email address with Xfinity but service-related emails still going to old email address

I updated my email address with Xfinity a while back.  Bills are going to the new email but some account-related emails still go to the old address (e.g.,"Still unclaimed: Your Peacock Premium perk.”).  How do I get these to my new email address?  I have looked all over the site, including "Manage Xfinity communication preferences".  Thanks.

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Visitor

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4 Messages

13 hours ago

Clarification, the “Still unclaimed: Your Peacock Premium perk.” email went to BOTH email addresses

Visitor

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4 Messages

13 hours ago

So my question really is, how do I stop emails from going to my old email address?

Official Employee

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1.1K Messages

11 hours ago

Thank you for allowing us to help you @user_u67f7b we got your email verified in all of our systems and you are all set! Please feel free to create a new post if you need any assistance in the future. 

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