Visitor
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1 Message
Change Plan
Hello. I would like to change my plan but every time I try I get the message
“Unfortunately, we're unable to complete your request online, but our knowledgeable representatives are available to help you right now.”
I don’t want to spend hours on the phone with a representative, I know the changes I want to make. Is there a way this error can be fixed or is this an unresolvable issue?
XfinityChristy
Official Employee
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1.6K Messages
11 months ago
@user_10884d Thank you for reaching out via our Xfinity Community Forum. I would be happy to review your account and make the changes you are looking to make with you today. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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