Visitor
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1 Message
Change payment method
I am trying to make a payment I cannot sign into my xfinity account because the email I cannot change that for you to give it to me I also cannot get you to send me a message to my phone for a security number so I have no way of getting into my account based off of my email address and I don't know why I don't get a text message maybe you've cut me off to I don't have any text messages
XfinityJeffB
Official Employee
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511 Messages
4 hours ago
Hello user_egvdjt, thank you for reaching out here in our Xfinity Community forum. I understand how frustrating not having access can be, and I would like to help you. Since we will need some account information, please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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