Visitor
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3 Messages
Change of Ownership on Account
Hi,
I'm trying to change the Xfinity account on my Mom's house from my name to hers. I originally opened the account in my name because she is disabled and doesn't leave the house. When I went to the Xfinity store they could only open the account in my name since I was there and had ID. Anyway, I filled out the Account Change Request Form (all 3 pages), had a picture of my mom's DL and went to the Xfinity store where the agent took a picture of everything. The account hasn't been changed. How can I get this transfer?
CCMartin
Gold Problem Solver
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2.9K Messages
3 years ago
Hey there, @chimeillon
Our team is ready to help you out. I understand situations like this can be stressful especially with not know exactly where you are in the process. Let's pull up your account together and take a look! You've reached the right place for help! Can you please send us a private message with your full name and full service address? To send the requested information:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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chimeillon
Visitor
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3 Messages
3 years ago
Thank you, I visited the Xfinity store location near me and the manager was able to change the account.
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