Change of ownership if service

Good morning, user_88370d, thank you so much for taking the time out of your day and reaching us here via our Xfinity Forums. On behalf of all of us here at Xfinity, I want to express our condolences in your husband's passing, and we will do all we can to move these services to you. Regarding ill pay, this can be done via the Xfinity App if you are already designated as an account manager without a name change.  This will help get that immediate need cared for.

Manage User Roles and Permissions on Xfinity Accounts

To begin that account ownership process, please follow the instructions below to start a 1-1 conversation with us.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.