Change my account role

Question

I am the owner of my account, but my account mistakenly registered me as a 'member' instead of the primary. This has been a NIGHTMARE to get fixed. In fact, after 3 calls, it is still not fixed. I work from home as a call center representative and obviously have to have my internet active. Because of credit card fraud, my payment card expired, but because I am not allowed access, I was not able to log in to update the card, so my payment was not made and now my service is off.

XfinityBenjaminM · Answer

user_2vu4ja Hello! Thank you for reaching out to us here on our Community Forum. Here is a link you can use to walk you through how to manage user roles (https://www.xfinity.com/support/articles/primary-and-secondary-accounts), You most likely will need to create a new Xfinity Username and Password so that you can set the permission to Manager. Since we have migrated all of this to our self-service platform, this is not something we are able to set remotely.

user_7m5b92 · Answer

I wish they would take the member roles off my account. I can't make a payment, I can't do anything with the account. I can't change my number. This is so aggravating and I'm fed up with XFINITY. Calling customer service doesn't do anything to resolve the issue and that ai assistant is a joke.... I hate XFINITY

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user_2vu4ja

Change my account role

XfinityBenjaminM

user_7m5b92

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