Change my account role

I am the owner of my account, but my account mistakenly registered me as a "member" instead of the primary. This has been a NIGHTMARE to get fixed. In fact, after 3 calls, it is still not fixed. I work from home as a call center representative and obviously have to have my internet active. Because of credit card fraud, my payment card expired, but because I am not allowed access, I was not able to log in to update the card, so my payment was not made and now my service is off.