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Visitor

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3 Messages

Tue, May 17, 2022 3:43 PM

Change account ownership

Need to change ownership of Xfinity account from one spouse to the other.

Official Employee

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313 Messages

4 m ago

Good morning @user_c63244, and thank you for reaching out about your ownership change request. You can do that 2 different ways. First, go into a service center with the current owner, and they can get it done for you there. I can also put in a ticket to get this done remotely in about 3-4 weeks. The ticket will have us send you an email with documents we need you to provide us to get it done on our end. Which option works best for you to do this?

Visitor

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3 Messages

4 m ago

At this point the ticket and emailed documents method as my wife is not in-state for the next several months.

Official Employee

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313 Messages

No need to worry about using my name. Just use the chat feature at the top next to the bell like you did the first time. I'll get it without you having to select my name I promise. 

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Official Employee

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313 Messages

4 m ago

No problem. Can you direct message me your first and last name, and the full service address to locate your account please?

Visitor

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3 Messages

@XfinityEricB​ how do I do that?  I'm trying to create a new direct message, but your name is not in the drop down selector.  do i just select the global Xfinity Support ?

(edited)

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