Regular Visitor
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1 Message
can't verify my email
I keep re-sending the verification email through the website and I am not receiving it in my inbox or spam/junk folder.
I'm using a Microsoft Outlook email if that matters. Any idea why I can't receive the verification email? I even called into a local Xfinity branch office to see if a rep on their side could do it, nope.
Accepted Solution
XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi everyone,
We were able to fix @rknight-'s issue by setting up a workaround as our systems cannot send out invites with "-" in the handle, so we added a gmail to his account, and set up in gmail forwarding to his outlook.
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XfinityJonathan
Official Employee
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839 Messages
5 years ago
Hi @rknight- can you private message me by clicking on my name, and we'll take a look? I don't seem to see any emails triggered in the account history, but if you can message me your email I can try to add it to your account.
Best
Jonathan
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