Zuimiimi's profile

Regular Visitor


2 Messages

Thu, Apr 16, 2020 7:00 PM

Can’t use anything - Acc issue

Good Evening,

I’ve read of the same issue with other users in other areas of the form. Essentially I have my old service account still attached to my user ID. So when using any apps such as the XFi or Stream app it says I need to upgrade my service or add video service. Seems most people were successful when their accounts were unlinked. Looking for professional assistance



Official Employee


839 Messages

1 y ago

We have now enabled the ability for you to unlink accounts you do not want linked directly from the My Account website experience. 


Go here for the new experience:



If you need a guide on how to do so, here's the Help and Support article:



Hope this helps, feel free to reply if you need further assistance.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here