Can't Unlink Member Account

Question

My roommate is the primary user on our account, and I am moving out. I don't want to be on the account anymore, but when I click 'unlink' I just get a message that says 'something unexpected happened'. As just a member (not the primary, and don't even have access to payments and such) there should not be any reason I am unable to unlink.

XfinityAmandaB · Accepted Answer

user_tqlhjs Thank you so much for stopping in for help with removing your Xfinity profile from your account. The unlink option would be if you have the same user ID set up to manage more than one account. If there is not already another service account attached, the unlink option would not work. I would recommend having the current primary user remove your profile. The How to remove an Xfinity ID support page would help with that.

Sign-In and Account Management

user_tqlhjs

Can't Unlink Member Account

XfinityAmandaB

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