Visitor
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1 Message
Can't Unlink Account
Hi! I've recently moved and am trying to unlink my old address/account. However, it tells me that I can't unlink it because auto pay is still set up on it. I went in and disabled auto pay on that account, but now I only see the new account information when I go to billing and I can't switch to the old account to verify whether auto pay was actually disabled. It seems like it wasn't because I still can't unlink my account.
CCChe
Official Employee
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6.9K Messages
2 years ago
Hello @tlheaston. Thank you for sharing your experience. If you follow the steps to Link, Unlink and Switch Between Multiple Xfinity Accounts are you able to verify the autopay has been cancelled?
If that doesn't help, I'd be happy to verify this on my end. To get started, just send a direct message with your name and old service address to "Xfinity Support".
You can do this by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.
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XfinityJohnG
Official Employee
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2K Messages
2 years ago
Totally my pleasure to assist you here I am glad we were able to answer any questions you had on the billing. Thanks again for choosing to take us with you to your new address.
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