RepassTa's profile

Regular Visitor

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3 Messages

Sat, Oct 10, 2020 4:00 PM

Can't switch primary user

Hey, my father was the primary user of our account, but he passed in June. I've been trying to swap all of our important bills over to my name, but I don't have access on my account to swap the primary user. I also don't have his login information because he became very paranoid before his passing, and this was one of the accounts he changed.

Responses

Accepted Solution

ComcastJonathan

Official Employee

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839 Messages

7 m ago

Hi @RepassTa,

 

I'm sorry for your loss. You'll need more than switching the primary user, but a full account takeover. We have a digital process to kick that off, which will include access to his digital identity. Please start here: 

 

https://www.xfinity.com/support/account-management/bereavement

 

I am an Official Comcast Employee.
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Regular Visitor

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3 Messages

7 m ago

Thank you this was so helpful. I really appreciate it

Official Employee

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839 Messages

7 m ago

You bet @RepassTa! Keep me posted if you have any further questions or updates you need me to take a look at.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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3 Messages

7 m ago

I would like to know about how long it takes for that to process because I did submit the form the day you gave me the link.

Official Employee

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839 Messages

7 m ago

Hrm should be done in a week tops, feel free to message me and I’ll check tomorrow for us
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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