Hello @user_3e3dbd and thank you for reaching out on our Xfinity Community Forums. Thanks for letting us know how we can help and we apologize for the account access you have. We would be happy to help with your account access concerns and just need to review your account details.
To get started, please reply in a private message with your first and last name and service address by following the steps below.
To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary • Click the "Peer to peer chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
@user_3e3dbdb I wanted to let you know we did get your direct message and once we get your name and service address we can verify your account to start working on your account. We need to double-check what Xfinity ID is on the new and old account.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCRenee
New Problem Solver
•
169 Messages
4 years ago
Hello @user_3e3dbd and thank you for reaching out on our Xfinity Community Forums. Thanks for letting us know how we can help and we apologize for the account access you have. We would be happy to help with your account access concerns and just need to review your account details.
To get started, please reply in a private message with your first and last name and service address by following the steps below.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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