Can't sign up for internet plan

I am trying to start service as a new customer but after I fill out the form all the way through billing information/final order page, it does not have a confirmation page or e-mail. Instead, it sends me straight to the main website page. I cannot tell if any order has gone through (I tried twice) and also on my actual account page none of the information will load (it just gives errors). How can I tell if the order went through?