2 Messages
Can't sign into new account after placing an order for an internet plan
I can't sign into my account after ordering an internet plan. When I enter my username and password, it sends me back to the home page in a never ending loop and can't view any of my account details. I also haven't received a confirmation email of my order so I don't even know if it offically went through or not.
XfinityVianney
Official Employee
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2.2K Messages
1 year ago
Hi, @user_3i3tmn
Thank you for reaching out. I hope you are well. I want to start by saying we appreciate you joining the Xfinity family, and we are happy to have you. I see after placing an order online, you can't access your profile. I'm sorry to hear about the headache, but you are in good hands. We are a full-service team, and we will do our best to help. To be safe, I would visit the Xfinity ID Look-Up Tool to ensure you have the correct login. The confirmation email will typically generate just a bit after, and I would check your spam folder too in case it was routed there.
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XfinityVianney
Official Employee
•
2.2K Messages
1 year ago
When I look up the information linked to this profile, I didn't see a pending order. It's very likely the apartment number could have been the issue. I would suggest placing the order again using the full-service address. If you run into any trouble, we can always take over.
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