Visitor

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1 Message

11/04/2026 6:33 PM

Can't sign in to Xfinity app

I'm trying to get internet at my house. I made an account last night and bought an internet plan, got an order confirmation email and everything. When I try to sign in to the app it tells me "Access not Authorized".

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Official Employee

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1.7K Messages

6 hours ago

@Tandry Have you created an Xfinity ID when you initially set up service? Are you able to manage your account through xfinity.com?

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