Can't sign in to Xfinity account

I've been trying to sign in to my account and nothing is working, not between different browsers, clearing my cache/cookies, or anything else. What's going on with the website?

Responses

Again

Expert

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31.4K Messages

11 months ago

@kirbykirby

I've been trying to sign in to my account and nothing is working, not between different browsers, clearing my cache/cookies, or anything else. What's going on with the website?

Are you a new customer? If so, has your internet or cable been set up and started? If not, you won't be able to sign in to your account until that is set up.

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XfinityBrianH

Official Employee

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1.3K Messages

11 months ago

kirbykirby Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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U

user_cu2z2f

1 Message

11 months ago

I have two email accounts, old one works fine, new (5+ years) old stopped working but gives me a message to reset. [Edit: Removed Private Information]

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XfinityVianney

Official Employee

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2.1K Messages

Hi @user_cu2z2f,

I see you're having an issue similar to the OP. I appreciate you reaching out on this thread as well. To confirm, are both these profiles tied to the same account? Have you tried to reset the "newer" email password to see if this will help?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

0

Sign-In and Account Management

kirbykirby

Can't sign in to Xfinity account

Again

XfinityBrianH

user_cu2z2f

XfinityVianney

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