1 Message

Mon, Apr 19, 2021 3:48 PM

Cant set up a personal email. Get message Email already in use. OLD INACTIVE ACCOUNT used that email. Tech support mult times UNSUCCESSFUL!

I have been trying for years to get my personal email as my PREFERRED email (NOT xfinity) please someone help! I have tried many times and normally don't care UNTIL I got an INCREASE on billing (which is automatic, so therefore I don't check monthly) and I have been told repeatedly that its being escalated and "Try again in 24-48hrs".  I Have tried various Support centers, being transferred repeatedly. Its an OLD ACCOUNT. PLEASE fix this. It really can't be that hard!



Official Employee


250 Messages

22 d ago


Hi there! I'd be glad to ensure that this gets looked into further and answer any questions you may have about your bill. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"

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