Visitor

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2 Messages

Tuesday, March 24th, 2026 8:51 PM

Can't remove stream saver package

Just as my header says, no matter what I do I cannot remove the service from my plan and I want it gone. I would rather pay the mouse directly than deal with an app that barely works and a service that barely lets me manage my own account without multiple errors and having to contact customer service (who are inept and do not understand the words "STOP OFFERRING ME PRODUCTS I AM TRYING TO REMOVE ONE")

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Official Employee

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2.3K Messages

4 hours ago

 

user_ode6rq My team can help with your stream saver concerns today.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon 

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

(edited)

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