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user_ode6rq
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Tuesday, March 24th, 2026 8:51 PM

Can't remove stream saver package

Just as my header says, no matter what I do I cannot remove the service from my plan and I want it gone. I would rather pay the mouse directly than deal with an app that barely works and a service that barely lets me manage my own account without multiple errors and having to contact customer service (who are inept and do not understand the words "STOP OFFERRING ME PRODUCTS I AM TRYING TO REMOVE ONE")

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3 hours ago

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XfinityShawn

Official Employee

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2.3K Messages

4 hours ago

 

user_ode6rq My team can help with your stream saver concerns today.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon 

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

(edited)

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user_ode6rq

Visitor

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2 Messages

No, you misunderstand. As much as I want that aspect off my plan, I also want this [Edited: "Profanity"] company to actually make it possible for me to manage my plan when it gives me a button that says I can. Having to send a separate email and jump through hoops is not alright, when there is an app we are supposed to be able to manage our service from. So, wanna try this again? I want the button that tells me I can manage my account to actually allow me to do so and not be a lie that makes me jump through 8 other hoops to achieve one thing!

(edited)

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3 hours ago

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XfinityJeffB

Official Employee

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188 Messages

I will do my best to help you with your concern. If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 hours ago

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