Visitor
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1 Message
Can't remove account manager or change to viewer. Need help
I'm trying to remove an account manager from my account and it will not let me because it says they have an auto payment scheduled. This person has not been involved in the account for years and I just want to remove them so they don't have access to see or change my billing.
I am the primary account holder and my bank account is linked for autopay and there are no other payment methods on file. Please, someone help me get this resolved!
XfinityDuron
Official Employee
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317 Messages
2 months ago
Hello @user_um0kbd I understand the importance of keeping your account secure, I will be more than happy to help you with your account. Please send me the name and address to your account in a direct message.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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