Visitor
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2 Messages
Can't purchase new Xfinity plan - says I am not the primary account holder when i just made my account
Hi there, I attempted to purchase a new Xfinity internet plan last night. I am a new Xfinity customer and so was creating my account during checkout. While finalizing the purchase, the site crashed and I wasn't able to complete the purchase. I logged into the account that was created to attempt to complete the purchase, but now I get an error that says I don't have access to complete this action, and I'll need to contact my primary account holder to make a purchase. Is there a way to clear whatever permissions error is occurring here? I tried to talk to the chat bot but I got stuck in a loop where it kept prompting me to log in even though I alredy was logged in. Thanks.
XfinityEricB
Official Employee
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3.9K Messages
10 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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