Hi there! Glad you reached out. I am happy to help with your troubles so that you are able to process payment. What happens when you try to process payment?
Comcast message comes up, “oops something went wrong”. Then has a prompt to refresh. After clicking refresh it just says the same oops message again and again.
Gotcha! Thank you for the details. I recommend clearing your cookies and cache and giving it another try. Do you have our amazing My Account downloaded? Have you tried processing payment there?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi, @frcz131! Thank you for reaching out for assistance with the payment issues. I'm happy to check on the status of the ticket. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.
XfinitySheila
Official Employee
•
1.1K Messages
3 years ago
Hi there! Glad you reached out. I am happy to help with your troubles so that you are able to process payment. What happens when you try to process payment?
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user_55afea
Visitor
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2 Messages
3 years ago
Comcast message comes up, “oops something went wrong”. Then has a prompt to refresh. After clicking refresh it just says the same oops message again and again.
3
0