Thu, May 28, 2020 1:00 PM
When will Xfinity fix their website so that I can pay my bill online?
9 d ago
1 y ago
Hi @ming1 , can you please provide us more information on what's preventing you from signing in?
I repeatedly get a message to use a valid expiration date when entering card info and I am entering the correct date. Not only that, this was set up as an auto pay from my bank account and you stopped taking the payment out, charged me a late fee and now you are threatening to discontinue my service. No local help whatsoever, worst service.
Hi @jeff542. I'm sorry to hear you are having issues paying your bill online. Our IT folks are not out to create late payment situations.
I've done research on your account and have emailed you a payment link. Let me know if that works. If you can send me a private message and outline the steps you took and include any screenshots we can send it over to get triaged and fixed. I'm curious too if you're able to promote your Viewer to a Manager, and sign in using that email@example.com and let me know if you're able to pay the bill under that identity.
Below are other steps to ensure you get your payment in on time as a temporary fallback option.
Everytime I click on the "pay" link, I get a "Sorry, This Isn't Working Right Now" Message.
I thin comcast pays their IT guys to keep this website "running" . That way they can collect late fees from people that tried to pay online (over and over and over and over and over.......).
7 m ago
6 m ago
@Ruggedone different issue than the thread above, thanks for letting me know, I'm passing your account information to our dev teams
Note to everyone else: