ming1's profile

New Poster

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2 Messages

Thu, May 28, 2020 1:00 PM

Can't pay bill online

When will Xfinity fix their website so that I can pay my bill online?

Responses

Official Employee

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839 Messages

1 y ago

Hi @ming1 , can you please provide us more information on what's preventing you from signing in? 

Visitor

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1 Message

I repeatedly get a message to use a valid expiration date when entering card info and I am entering the correct date.    Not only that, this was set up as an auto pay from my bank account and you stopped taking the payment out, charged me a late fee and now you are threatening to discontinue my service.    No local help whatsoever, worst service.

Official Employee

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839 Messages

1 y ago

Hi @jeff542. I'm sorry to hear you are having issues paying your bill online. Our IT folks are not out to create late payment situations. 

 

I've done research on your account and have emailed you a payment link. Let me know if that works. If you can send me a private message and outline the steps you took and include any screenshots we can send it over to get triaged and fixed. I'm curious too if you're able to promote your Viewer to a Manager, and sign in using that name@comcast.net and let me know if you're able to pay the bill under that identity. 

 

Below are other steps to ensure you get your payment in on time as a temporary fallback option.

My Account

Regardless of the current status of the services at your address, Xfinity My Account is where you view or pay your bill and manage your account. There are a few ways to access it:
Interested in paying online, but want a walk-through? No problem.

Other Ways to Pay

  • Call us at 1-800-xfinity and follow the automated prompts.
  • Mail us a check using the insert included in your Xfinity bill.
  • Visit an Xfinity Store to pay in person or use one of our Xfinity Self-Service Kiosks.
    • Xfinity Self-Service Kiosks are located inside all Xfinity Stores. Check our Find an Xfinity Store locator first to find your closest store, the hours of operation and/or if it’s currently open.
  • Visit a Western Union Quick Collect location.

No matter which payment option you use, if your account is active you can confirm your payment has gone through successfully by opting to receive a payment confirmation alert in My Account.

 

 

 

 

New Poster

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6 Messages

1 y ago

Everytime I click on the "pay" link, I get a "Sorry, This Isn't Working Right Now" Message.

 

I thin comcast pays their IT guys to keep this website "running" .  That way they can collect late fees from people that tried to pay online (over and over and over and over and over.......). 

 
 
 
 
 
 
 
 
 
 
 

 

New Poster

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1 Message

7 m ago

Same here. I can never access the website. I've used 3 different phones, 3 different phone web browsers, 2 tablets each with 2 web browsers, a desktop computer with 3 web browsers, and a laptop with 3 web browsers and all of them wont load saying "something went wrong". I had to switch back to paper billing because I never know when my bill is due or what my charges are but even then I can never make a payment on time because it takes forever just to submit one. They need to scrap whatever coding they're using for their website and hire someone else to build a whole new one.

Official Employee

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839 Messages

6 m ago

@Ruggedone different issue than the thread above, thanks for letting me know, I'm passing your account information to our dev teams

 

Note to everyone else: 

  • Please make your own thread 
  • Symptoms may have different causes (e.g. if you cough, it could mean a variety of things) 
  • If it's urgent, call or chat. 
    • The other benefit that they don't really discuss here is the correlation of issues does get flagged and sent to our tech teams, which help everyone.

 

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