jda33's profile

Regular Visitor

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3 Messages

Thu, Sep 24, 2020 5:00 AM

Can’t manage plan due to Flex

I would like to look at the pricing for internet packages since my current pricing will be ending soon but I cannot since I have the Flex device.

This conversation has been merged. Please refer the main conversation:

Can't manage my plan because I have flex - PLEASE HELP (Updated)

Responses

Accepted Solution

Official Employee

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2.5K Messages

8 m ago

Hi, jda33. Thank you for posting here for support! We are looking into a possible solution for the situation with online plan management while being subscribed to our Flex service. So sorry for the inconvenience! I would be more than happy to step in and assist you in reviewing pricing options for internet packages in the meantime. No problem! To get started, please send me a PM with your first and last name. I will meet you there and we can continue. 🙂

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

 

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Regular Visitor

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6 Messages

7 m ago

I appreciate the offer to help users but It was stated by end of September this would be fixed on the website. We are now into October. Is there a revised timeframe for fixing this on the website?

 

Official Employee

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839 Messages

7 m ago

It's looking like Q4 when I reached out to the team around their timelines. In the mean time, chat in and we'll be able to help you!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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