bradlambeth's profile

Regular Visitor

 • 

9 Messages

Mon, Oct 5, 2020 6:00 AM

Can’t manage plan because of Flex

Based on a previous forum post:
https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Can-t-manage-my-plan-because-I-have-fle...

I am posting my own issue to receive help via private message from a Comcast employee. I need to be able to view plans available to upgrade to without removing Flex from my account.

 

Please contact me to resolve the issue with Flex preventing me from reviewing upgrade offers.

 

https://forums.xfinity.com/t5/Billing/Can-t-manage-plan-because-of-Flex/m-p/3375220#M128240

This conversation has been merged. Please refer the main conversation:

Can't manage my plan because I have flex - PLEASE HELP (Updated)

Responses

Accepted Solution

Official Employee

 • 

2.5K Messages

7 m ago

Hi, bradlambeth. I can help! Please send me a PM with your first and last name and we can go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

 • 

9 Messages

6 m ago

PM sent

Regular Visitor

 • 

3 Messages

5 m ago

@ComcastMorgan I need help with this too...

New Poster

 • 

3 Messages

4 m ago

Hi @ComcastMorgan-  I tried to send you a PM; however, I don't see the option to do so.  Any assitance with updating my account to manage it online with Flex would be appreciated. 

 

 

Official Employee

 • 

839 Messages

4 m ago

The only way you can send a message to the Digital Care team (different groups than Official Employees) is if they @ you directly. 

 

To better assist you, please create your own posts - If you tag onto someone else's post we cannot escalate your issue.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here