max212's profile

New Poster

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3 Messages

Wed, Oct 14, 2020 1:00 PM

Can't manage my plan because I have flex!  PLease help!

Can't manage my plan because I have flex!  PLease help!

 

I used to be able to manage my account online but now I cannot because I have Flex!

This is supposedly a "known issue" that was supposed to be fixed in September and now I have it!

 

Please HELP!

This conversation has been merged. Please refer the main conversation:

Can't manage my plan because I have flex - PLEASE HELP (Updated)

Responses

Regular Visitor

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4 Messages

7 m ago

I am having the same issue.  I get the message "Looks like you'll need some extra help completing your order."  Very frustrating especially with wait times on calling and\or chat.

Official Employee

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839 Messages

7 m ago

@theSchinkels  please follow the forum guidelines and create your own post. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2.9K Messages

7 m ago

Greetings, @max212! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you continue to run into this error. I have looked into the issue and it's still being worked on. I certainly apologize for the inconvenience. If you are needing assistance with upgrading your services feel free to send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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