Thu, Nov 5, 2020 3:00 PM
Can't manage my account because of Flex. Can't cancel Flex because I can't manage my account. Employees have been promising a fix since September, yet here we are...
3 m ago
This conversation has been merged. Please refer the main conversation: Can't manage my plan because I have flex - PLEASE HELP (Updated)
Can't manage my plan because I have flex - PLEASE HELP (Updated)
6 m ago
Hello @DKreis, thanks for reaching out to us on our Forums page. We apologize for any inconvenience or frustration this is causing you. This is still a known issue we are working on resolving. In the meantime, we would love to assist you with any account changes, issues, or concerns you may have. Please send me a Private Message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
4 m ago
Can't manage the account because of Flex. Can't remove Flex from the account because can't manage the account. Can't use the Xfinity Assistant because that's broken too...
502 Bad Gateway: Registered endpoint failed to handle the request.
Can't call in to order what I want, because I can't first shop the various offerings, because of Flex.
Flex itself is the most worthless "feature" ever. "Support" has yet to do more than say that they know there's a problem.
Ridiculous. Looking into dropping Comcast in favor of FIOS.
Hi @DKreis have you reached out to @ComcastAmira who can help you? It's understandable you're frustrated but we're here to help.
It may not be due to having Flex on your account, it may be the promotion or package that you're currently in that isn't available for a repackage digitally. You can either reach out to @ComcastAmira or you can chat or call in for a change.
@DKreis - Our development teams are actively working to have the long-awaited update in place soon. Once the change is implemented, we'll post an immediate notification here.