DKreis's profile

New Poster

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7 Messages

Thu, Nov 5, 2020 3:00 PM

Can't manage account because of Flex.

Can't manage my account because of Flex. Can't cancel Flex because I can't manage my account. Employees have been promising a fix since September, yet here we are...

This conversation has been merged. Please refer the main conversation:

Can't manage my plan because I have flex - PLEASE HELP (Updated)

Responses

ComcastAmira

Official Employee

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2.3K Messages

6 m ago

Hello @DKreis, thanks for reaching out to us on our Forums page. We apologize for any inconvenience or frustration this is causing you. This is still a known issue we are working on resolving. In the meantime, we would love to assist you with any account changes, issues, or concerns you may have.  Please send me a Private Message including your first and last name as it appears on the account?

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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7 Messages

4 m ago

Can't manage the account because of Flex. Can't remove Flex from the account because can't manage the account. Can't use the Xfinity Assistant because that's broken too...

 

502 Bad Gateway: Registered endpoint failed to handle the request.  

Can't call in to order what I want, because I can't first shop the various offerings, because of Flex.

 

Flex itself is the most worthless "feature" ever. "Support" has yet to do more than say that they know there's a problem.

 

Ridiculous. Looking into dropping Comcast in favor of FIOS.

 

Official Employee

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839 Messages

4 m ago

Hi @DKreis  have you reached out to @ComcastAmira who can help you? It's understandable you're frustrated but we're here to help.

 

It may not be due to having Flex on your account, it may be the promotion or package that you're currently in that isn't available for a repackage digitally. You can either reach out to @ComcastAmira or you can chat or call in for a change.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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39 Messages

3 m ago

@DKreis - Our development teams are actively working to have the long-awaited update in place soon. Once the change is implemented, we'll post an immediate notification here.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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