2 Messages
Can’t login
Hi, I recently made a new account and signed up for service and a self installation kit. But I never received a confirmation or any kind of tracking for my kit, and when I attempt to login I just get stuck in a loop of being asked to sign in again.
XfinitySara
Official Employee
•
1.2K Messages
11 months ago
Hello, @user_nndi4c! Thank you for creating a post about your order and account concerns. I'm sorry to hear about the trouble you've run into, and I would love to see what we can do to help! To clarify, did you sign up for service online? Was it through the Plan Builder, by chance? What happens if you follow these prompts to Create Your Xfinity ID?
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