1 Message

Wed, Jul 20, 2022 8:00 PM

Can't login to my account

I got Xfinity internet service in 2019, but I moved out of my apartment in 2020 because of Covid-19 and stopped using WIFI. Im moving to a new apartment in two days and I want to get Xfinity WIFI service again, then I got a new profile to connect to my old email and now I can't log in. Now I can't log in.

Official Employee


528 Messages

5 months ago

@KenzzyC Thank you for reaching out and bringing this to our attention. I can understand how this can be truly frustrating. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.


To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it


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