John_84's profile

Frequent Visitor

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14 Messages

Thu, Oct 14, 2021 1:00 AM

can’t log into xfinity account

When I click on “sign in” the page times out. Anyone else having issues? I can sign in using my phone but I had to turn off my WiFi and use cellular data.

John_84

Frequent Visitor

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14 Messages

15 d ago

Strange, I reset my modem and router. Everything is fine now. 

Official Employee

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222 Messages

Hello @John_84, thank you for reaching out today for help with your online account. We did have a known issue going on that was causing looking or time-out issues, and resetting the modem seems to be the best first for this at the moment. If you are also using the app, and are having issues. Some customers have notice improvements by uninstalling and reinstalling the My Account app. 

We are glad to hear that things are back to nromal. Should you need assistance with anything else in the future, please don't hesitate to make a new post here. Our entire community is available to you at all times to ensure you get the help you need. 

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EG

Expert

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89.9K Messages

14 d ago

Concern moved here to the proper help section.

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